Terms & Conditions

Please familiarise yourself with our terms and conditions when accepting an appointment.

 

Equine Appointments Payment Terms and Conditions:

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Payments:

 

All appointments are required to be paid in advance to secure your booking. 

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Payment can be made via BACs or Stripe (online bookings only), cash is accepted by existing clients (only on arrangement by SDTA).

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Amendments and Cancellations of Equine Appointments:

Up to 1 week prior of the appointment date, amendments and cancellations can be made.

 
If cancellations are made within the 1-week window of the appointment, no refund will be given. 
A vet report or verbal discussion between professionals are required, for a refund to be issued.

In some circumstances SDT hold the right to revoke the cancellation policy and may offer to reschedule the appointment or offer a credit note. 

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Human Appointments Payment Terms and Conditions:

Payments:

All Human appointments must for it to be secured, you can do this via the website or BACs, Cash option available for existing patients only.

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If there is a difficulty with making payment online, please contact the office for assistance

Amendments and Cancellations of Human Appointments:

Cancellations will be accepted via phone call, text or email only.

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To cancel within 7 days of your Human Physiotherapy appointment please contact the office directly. 

The charges for a late Human cancellation are as follows:
•    Up to 48 hours before – Free of charge
•    48 hours - 24 hours - 50% of the appointment fee
•    Less than 24 hours – Full appointment cost is chargeable 

Monday appointments MUST be cancelled by 5pm the Friday before.

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Pilates Cancellations terms:

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Classes to be paid upfront for the block period at the start of term or on booking if space available.

Late cancellation fees for Pilates class:
Up to 48 hours before credit note
Less than 24 hours – 100% of appointment fee to be paid

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