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Terms & Conditions

Booking Terms & Conditions

Terms & Conditions of Booking

Please familiarise yourself with our terms and conditions when accepting an appointment. Due to a high number of late cancellations, we have recently had to implement a late cancellation fee.

Monday appointments MUST be cancelled by 5pm the Friday before.

 

Cancellations will be accepted via phone call, text or email only. Late cancellations (Within 48 hours of an appointment) via Facebook will not be accepted.  

 

The charges for a late Equine/Human cancellation are as follows:

  • Up to 48 hours before – Free of charge

  • 48 hours - 24 hours - 50% of the appointment fee

  • Less than 24 hours – Full appointment cost is chargeable 

 

The charges for a late Pilates class cancellation are as follows:

 

  • Up to 48 hours before - Free of charge

  • Less than 48 hours - The cost of the class is chargeable

 

Horse and Rider Clinic deposits are non-refundable, but are transferable if postponed by the Friday at the latest before your  clinic, otherwise the full clinic cost is chargeable (unless we are able to fill the appointment like for like).   

All charges are at the discretion of Sune du Toit & Associates.