Terms & Conditions
Booking Terms & Conditions
Terms & Conditions of Booking
Please familiarise yourself with our terms and conditions when accepting an appointment. Due to a high number of late cancellations, we have recently had to implement a late cancellation fee.
Monday appointments MUST be cancelled by 5pm the Friday before.
Cancellations will be accepted via phone call, text or email only. Late cancellations (Within 48 hours of an appointment) via Facebook will not be accepted.
The charges for a late Equine/Human cancellation are as follows:
Up to 48 hours before – Free of charge
48 hours - 24 hours - 50% of the appointment fee
Less than 24 hours – Full appointment cost is chargeable
The charges for a late Pilates class cancellation are as follows:
Up to 48 hours before - Free of charge
Less than 48 hours - The cost of the class is chargeable
Horse and Rider Clinic deposits are non-refundable, but are transferable if postponed by the Friday at the latest before your clinic, otherwise the full clinic cost is chargeable (unless we are able to fill the appointment like for like).
All charges are at the discretion of Sune du Toit & Associates.