About Us

 

 

NAME OF COMPANY:

Suné du Toit & Associates

REGISTERED OFFICE

Main Street, Kirton, NG22 9LP

CONTACT DETAILS

Tel: 07513 028507

E-Mail: physiosune@outlook.com

 

Sune du Toit & Associates was founded by Sune du Toit in 2003. Sune had previously qualified as a human chartered physiotherapist in 1997, in South Africa, before moving to England and working alongside Victoria Spalding who is the British Equestrian Team Equine Veterinary Physiotherapist. In 2002, Sune qualified as a veterinary physiotherapist, and the rest they say is history. Sune du Toit & Associates, based in Nottinghamshire, is unique in that both human and equine patients can be treated, giving a thoroughly rounded approach to the physiotherapy needed to allow the horse and rider to work as a team and to gain the best out of their partnership.

In 2014, the horse and rider physiotherapy clinics were launched and have proven to be a very popular concept, offering a diverse approach to the rider and horse as a combination and our clients have found them very beneficial in the prevention and remedying of any postural or balance dysfunctions of both the horse and rider.

More about Sune can be found on the Meet the Team Page of the website.

Sarah joined the team in October 2016 and is the PA to Sune. Sarah has a long-standing background of working with horses, in both a professional capacity and now for pleasure and makes up part of one of our sponsored riders (Team Taylor). Sarah is responsible for booking appointments, liaising with vets, speaking to clients and most of the day-to-day administration that goes on behind the scenes at Sune du Toit & Associates. Most of our regular clients will have spoken to her at some point on the phone and may have met her at our horse and rider clinics – So now you can put a face to the name!

So, that’s us done for now, a short one we know, but we will keep the blog and news section up to date, on a regular basis, so keep checking back for more news and interesting articles that we feel may be of interest to you.

Data Protection

NEW DATA PROTECTION LAWS: GDPR; The data we hold on clients is what is sent with medical and equine history forms. The data is never passed onto a third party without email cleint consent. Date of consent is documented. Clients details are deleted after two years of no appointments. Clients are welcome at anytime to request full details of all data held regarding you or your horse. Clients can have all their data deleted at any time.

Clients always have the option to be removed from mailing lists that they have previously opted in to. 

TERMS AND CONDITIONS                                                                                                                                               

Please familiarise yourself with our terms and conditions when accepting an appointment. Due to a high number of late cancellations, we have recently had to implement a late cancellation fee. Monday appointments MUST be cancelled by 5pm the Friday before.

 

Cancellations will be accepted via phone call, text or email only. Late cancellations (Within 48 hours of an appointment) via Facebook will not be accepted.  

 

The charges for a late equine/human cancellation are as follows:                                                                                                               

Up to 48 hours before – free of charge                                                                                      

48 hours-24 hours - 50% of the appointment fee                                                                                                     

Less than 24 hours – Full appointment cost is chargeable 

 

The charges for a late pilates class cancellation are as follows:

 

Up to 48 hours before - free of charge

 

Less than 48 hours - the cost of the class is chargeable                                                                                               

Horse and Rider Clinic deposits are non-refundable, but are transferable if postponed by the Friday at the latest before your Tuesday clinic, otherwise the full clinic cost is chargeable (unless we are able to fill the appointment like for like).                                                                                                                                 

All charges are at the discretion of Sune du Toit & Associates.

 

PRIVACY POLICY

This privacy policy sets out how Suné du Toit & Associates uses and protects any information that you give us when you use this website and our physiotherapy services, equine, human and Pilates.

Suné du Toit & Associates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or physiotherapy services, then you can be assured that it will only be used in accordance with this privacy statement.

Suné du Toit & Associates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • Name and address details
  • Medical details; human and equine
  • Veterinary contact details with permission verbal or written to contact
  • Contact information including email address and phone number
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We use the medical information to be able to assess and treat appropriately
  • Veterinary details due to insurance requirements and to ensure we offer the appropriate services and treatment for your horse
  • We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website or via email, we will not share any information to others without your verbal or written permission.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by phoning or emailing us.
  • If we have had no interaction with you for a period of twenty four months we will remove all data relating to you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at physione@outlook.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 


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